Sky hd box

[simonairheadz]

Anyone got one they don't need or know of a man who can?
Ours died yesterday and don't want my pants pulled down by sky
gimme a call
07850867627.

[Bull]

Have you tried to a reset of the whole box. You will not lose recodings with this method.

1. First unplug the sky box from the mains

2. wait at least one minute.

3. As you plug the socket back in press the BACKUP button on the box at the same time (not on the remote) and hold it.

4. Wait until all the lights come on the front of the box. then release button

5. Wait a full 10 minutes or until the lights go out then switch on from the remote.

After about a minute of showing the message "SEARCHING FOR LISTINGS", it should come back on to full service. (do not skip the 10 minutes, you will see the message on your TV. (Do NOT do anything in between or else you will lose all your saved programmes and recordings)

This method wipes the box

The one sky helpline will probably tell you: 2 steps and wait.

WARNING: You will lose all your saved programmes, recordings and data with this method. It also takes longer. So only use this as a last resort


1. Unplug the box from the mains plug for at least 2 to 3 minutes.

2. Press and hold the buttons either side of the select button on your sky box while you plug the socket back into the mains.

After 20-30 seconds the light will change colour and you have to wait around 20 minutes till it goes back to red. Then press TV guide to see if it is working.
This resets all the hard drive settings and formats the sky box HDD and will almost always solve your problem

[simonairheadz]

Yep done the lot many times
just can't get a green light up at all just amber

[Bull]

depending on your package and how long you have been with them you could always try sending an email to the ceo, this is then sent to the posh customer services team.

jeremy.darroch@bskyb.com

they usualy offer a replacement box,compensation for loss of package time too. Worth a try ..

[Steve_PPP]

Or try calling them to complain about the cost and ask to leave... a friend did this and got put through to Retentions and they offered him a new (bigger storage) HD sky+ box and a discount on his package to stay!

[MIDLIFE]

Originally Posted by Steve_PPP

Or try calling them to complain about the cost and ask to leave... a friend did this and got put through to Retentions and they offered him a new (bigger storage) HD sky+ box and a discount on his package to stay!

As above worked for me, but I am not in any tie- in (only need to give them a month's notice to cancel) Mention Virgin do not charge for repairs on faulty equipment.

[Frenchie]

Have never payed the full price for Sky packages. At the end of a special price package have always rung them to say I've decided to leave and have always been offered another deal.If your signed up to a package I thought they would replace the Sky box free.