Hi to all
Thanks for the posts.
Just looking at a few things, we tend to require a year's experience in the last year for the underwriters. I appreciate in some cases there has been experience in the past but the underwriters require this as a prerequisite to getting a quote on our scheme. Sorry.
In terms of length of the phone call, we are happy to offer the customer either to wait or that we ring them back. The reason being is that we refer the quotes to the underwriters who then come back with their price. Sometimes this can take a while but hopefully the fact that people are ringing us before their renewal dates isn't causing too much of an issue.
We've also added extra people to the team just recently to cope with demand.
I always appreciate feedback & so do thank you for your comments.
Kind regards
Tim
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